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Sales

Accounting

Human Resources

Marketing Advertising

I. English for the TELEPHONE 1. What makes a good telephone call? 2. Making a call 3. Switchboard speaking! 4. Opening a call 5. Receiving and taking messages 6. Structuring a call 7. Transferring information

	8. Communication difficulties 9. Calling back 10. Making appointments 11. Complaining 12. Closing a call 13. Cross-cultural tips / Audio conferencing 14. Golden Rules

II. English for PRESENTATIONS
	1. What makes a good presentation? 2. Starting 3. Signaling ミ linking the parts 4. Highlighting and emphasizing 5. Engaging your audience 6. Visual aids ミ design and type 7. Visual aids ミ describing charts 8. Body language ミ being persuasive 9. Communicating styles 10. Closing a presentation 11. Handling questions 12. Presenting at a glance 13. Cross-cultural tips 14. Golden rules

III. English for MEETINGS
	1. What makes a good meeting? 2. Meeting key terms 3. Opening a meeting 4. Giving and responding to opinions 5. Controlling 6. Interruptions 7. Asking questions 8. Making decisions 9. Closing a meeting 10. Problem-solving meetings 11. Vocabulary building 12. Meeting at a glance 13. Cross-cultural tips 14. Golden rules

IV. English for SOCIALIZING
	1. First meetings 2. Social phrases ミ responding 3. Talking about jobs 4. Talking about family and relationships 5. Talking about home 6. Talking about interests and sport 7. Talking about movies and stage shows 8. Talking about vacations 9. Talking about business environment 10. Talking about health and lifestyle 11. Making invitations 12. Eating out 13. Saying goodbye 14. Cross-cultural tips

V. English for NEGOTIATING

1. What makes a successful negotiation 2. The negotiator and key terms 3. Opening ミ creating the right climate 4. Agreeing on an agenda 5. Opening statements ミ stating your position 6. Clarifying positions 7. Making and responding to proposals 8. Bargaining 9. Handling conflicts and resolving sticking points 10. Closing a negotiation 11. Negotiating - an overview 12. Phrasal verbs and idioms for negotiating 13. Cross-cultural tips 14. Golden rules

VI. Writing for International Business: EMAILS, LETTERS and REPORTS
	1. Successful writing 2. Organizing information 3. The business letter ミ layout 4. Correspondence phrases 5. Model letters 6. Writing clearly ミ extra points 7. The business report ミ layout 8. Connecting words 9. E-mail 10. The perfect resumeユ 11. Grammar and spelling check 12. Punctuation 13. Getting technical 14. Golden rules

Reference: Communicating in Business English; Bob Dignen Copyright 2003, Compass Publishing Inc.


FOR INTERMEDIATE

I. RECRUITMENT
	1. Job Descriptions 2. Person Specifications 3. Recruitment Sources and Advertising

II. SELECTION
	1. Job Advertisements 2. A Curriculum Vitae 3. The Job Interview

II. SELECTION
	1. Job Advertisements 2. A Curriculum Vitae 3. The Job Interview 4. Ageism

III. EMPLOYEE RELATIONS
	1. Employment Contracts 2. Disciplinary and Grievance Procedures 3. Health and Safety at Work - Stress and Workplace Injuries

IV. HR DEVELOPMENT
	1. HR Development Practices 2. Dealing with Staff Problems 3. Training Courses 4. Equal Opportunities and Diversity

V. REWARD AND RENUMERATION
	1. Salaries and Fringe benefits 2. Salary Reviews

VI. INDUSTRIAL RELATIONS
	1. The Role of Trade Unions 2. Labour Relations 3. A Wage Negotiation

Reference: English for Human Resources; Pat Pledger, Oxford University Press


FOR ADVANCED

I. Connections (Meetings)
	1.1. Describe cross-cultural experiences 1.2. Report back on research 1.3. Use tenses appropriately 1.4. Introduce yourself to a group Case Study: Planning for expansion

II. Careers (Meetings)
	1. Talk about career paths and choices 2. Manage the discussion in a meeting and share ideas 3. Express attitudes to the past 4. Get your point across Case Study: Establishing a career review process

III. Change (Presenting)
	1. Discuss working practices 2. Give a formal presentation 3. Speculate about future changes 4. Show understanding Case Study: Planning office space

IV. Risk (Telephoning)
	1. Talk about different kinds of risk 2. Take part in a teleconference 3. Reference appropriately 4. Establish rapport and show interest Case Study: Tackling risks

V. Teamwork (Negotiating)
	1. Explore team relationships 2. Deal with conflict in negotiations 3. Add emphasis appropriately 4. Respond to feedback Case Study: Developing a teamwork ethos

VI. Progress (Meetings)
	1. Discuss factors for success 2. Solve problems and brainstorm ideas during meetings 3. Use adverbs to qualify attitudes appropriately 4. Use vague language Case Study: Handling rapid growth and progression

VII. Learning (Telephoning)
	1. Talk about training and learning 2. Use communication strategies on the telephone 3. Use participle clauses and ヤthe future in the pastユ appropriately 4. Express dissatisfaction Case Study: Tackling the skills shortage

VIII. Performance (Presenting)
	1. Talk about employer/employee expectations 2. Give an impromptu presentation 3. Use questions effectively 4. Deal with difficult questions Case Study: Increasing staff and customer satisfaction:

IX. Resources (Meetings)
	1. Talk about resources 2. Discuss options and reach decisions in meetings 3. Use conditionals effectively 4. Deal with misunderstandings Case Study: Starting a CSR project

X. Leadership (Socializing)
	1. Talk about leadership styles 2. Give a briefing in a change at a meeting 3. Use the passive to depersonalize and distance yourself from information 4. Express personal views Case Study: Dealing with challenges of leadership

XI. Values (Negotiating)
	1. Talk about values 2. Reach an agreement in a negotiation 3. Use inversion for emphasis 4. Raise a difficult point Case Study: Developing ethically-responsible policies

XII. Persuasion (Presenting)
	1. Talk about persuasion 2. Give a presentation to sell an idea. 3. Use discourse markers appropriately 4. Give and respond to compliments Case Study: Initiating an expansion programme

Reference: Business Result Advanced Studentユs Book; Kate Baade, Christopher Holloway, Jim Scrivener, Rebecca Turner; Oxford University Press

VII. English for the TELEPHONE 15. What makes a good telephone call? 16. Making a call 17. Switchboard speaking! 18. Opening a call 19. Receiving and taking messages 20. Structuring a call 21. Transferring information 22. Communication difficulties 23. Calling back 24. Making appointments 25. Complaining 26. Closing a call 27. Cross-cultural tips / Audio conferencing 28. Golden Rules VIII. English for PRESENTATIONS 15. What makes a good presentation? 16. Starting 17. Signaling ミ linking the parts 18. Highlighting and emphasizing 19. Engaging your audience 20. Visual aids ミ design and type 21. Visual aids ミ describing charts 22. Body language ミ being persuasive 23. Communicating styles 24. Closing a presentation 25. Handling questions 26. Presenting at a glance 27. Cross-cultural tips 28. Golden rules

IX. English for MEETINGS
	15. What makes a good meeting? 16. Meeting key terms 17. Opening a meeting 18. Giving and responding to opinions 19. Controlling 20. Interruptions 21. Asking questions 22. Making decisions 23. Closing a meeting 24. Problem-solving meetings 25. Vocabulary building 26. Meeting at a glance 27. Cross-cultural tips 28. Golden rules

X. English for SOCIALIZING

15. First meetings 16. Social phrases ミ responding 17. Talking about jobs 18. Talking about family and relationships 19. Talking about home 20. Talking about interests and sport 21. Talking about movies and stage shows 22. Talking about vacations 23. Talking about business environment 24. Talking about health and lifestyle 25. Making invitations 26. Eating out 27. Saying goodbye 28. Cross-cultural tips

XI. English for NEGOTIATING

15. What makes a successful negotiation 16. The negotiator and key terms 17. Opening ミ creating the right climate 18. Agreeing on an agenda 19. Opening statements ミ stating your position 20. Clarifying positions 21. Making and responding to proposals 22. Bargaining 23. Handling conflicts and resolving sticking points 24. Closing a negotiation 25. Negotiating - an overview 26. Phrasal verbs and idioms for negotiating 27. Cross-cultural tips 28. Golden rules

XII. Writing for International Business: EMAILS, LETTERS and REPORTS
	15. Successful writing 16. Organizing information 17. The business letter ミ layout 18. Correspondence phrases 19. Model letters 20. Writing clearly ミ extra points 21. The business report ミ layout 22. Connecting words 23. E-mail 24. The perfect resumeユ 25. Grammar and spelling check 26. Punctuation 27. Getting technical 28. Golden rules

I. Introduction to Accounting
	1. Jobs in Accounting 2. Accounting Principles 3. Creative Accounting 4. CPA & Chartered Accountant

II. Financial Statements and Ratios
	1. Profit and Loss Statement 2. Balance Sheet 3. Explaining Accounts 4. Ratio Analysis

III. Tax Accounting
	1. Tax Systems 2. Methods of Depreciation 3. Calculating Tax Expense 4. Taxation Planning

IV. Auditing
	1. Role of Auditors 2. Types of Audits 3. Auditor-Client Relationship 4. Describing Graphs 5. An Auditorユs Report

V. Management Accounting
	1. Defining Management Accounting 2. Statement of Cash Flows 3. Budgets 4. The Future of Accounting

VI. Investment
	1. Cross-Border Investments 2. Different Accounting Practices 3. Intercultural Issues 4. Globalization and the Role of Accountants

XIII. Connections (Meetings)
	1. Describe cross-cultural experiences 2. Report back on research 3. Use tenses appropriately 4. Introduce yourself to a group Case Study: Planning for expansion

XIV. Careers (Meetings)
	1. Talk about career paths and choices 2. Manage the discussion in a meeting and share ideas 3. Express attitudes to the past 4. Get your point across Case Study: Establishing a career review process

XV. Change (Presenting)
	1. Discuss working practices 2. Give a formal presentation 3. Speculate about future changes 4. Show understanding Case Study: Planning office space

XVI. Risk (Telephoning)
	1. Talk about different kinds of risk 2. Take part in a teleconference 3. Reference appropriately 4. Establish rapport and show interest Case Study: Tackling risks

XVII. Teamwork (Negotiating)
	1. Explore team relationships 2. Deal with conflict in negotiations 3. Add emphasis appropriately 4. Respond to feedback Case Study: Developing a teamwork ethos

XVIII. Progress (Meetings)
	1. Discuss factors for success 2. Solve problems and brainstorm ideas during meetings 3. Use adverbs to qualify attitudes appropriately 4. Use vague language Case Study: Handling rapid growth and progression

XIX. Learning (Telephoning)
	1. Talk about training and learning 2. Use communication strategies on the telephone 3. Use participle clauses and ヤthe future in the pastユ appropriately 4. Express dissatisfaction Case Study: Tackling the skills shortage

XX. Performance (Presenting)
	1. Talk about employer/employee expectations 2. Give an impromptu presentation 3. Use questions effectively 4. Deal with difficult questions Case Study: Increasing staff and customer satisfaction:

XXI. Resources (Meetings)
	1. Talk about resources 2. Discuss options and reach decisions in meetings 3. Use conditionals effectively 4. Deal with misunderstandings Case Study: Starting a CSR project

XXII. Leadership (Socializing)
	1. Talk about leadership styles 2. Give a briefing in a change at a meeting 3. Use the passive to depersonalize and distance yourself from information 4. Express personal views Case Study: Dealing with challenges of leadership

XXIII. Values (Negotiating)
	1. Talk about values 2. Reach an agreement in a negotiation 3. Use inversion for emphasis 4. Raise a difficult point Case Study: Developing ethically-responsible policies

XXIV. Persuasion (Presenting)
	1. Talk about persuasion 2. Give a presentation to sell an idea. 3. Use discourse markers appropriately 4. Give and respond to compliments Case Study: Initiating an expansion programme

I. Jobs (Socializing) 1. Countries and nationalities 2. Jobs 3. Personal Information 4. Business Greetings 5. Self-introduction

II. Products and Services (Exchanging Information)
	1. Company types and activities 2. Inquire about companies 3. Saying numbers 4. Book and order things by phone

III. Location (Telephoning)
	1. Company location and buildings 2. Ask details about a workplace 3. Start and end a telephone call 4. Leave a message

IV. Technology (Exchanging Information)
	1. Technology and functions 2. Everyday activities 3. Ask questions in Present Simple

V. Communication (Exchanging Information)
	1. Documents and correspondence 2. Discuss past events 3. Apologizing 4. Explain and solve a problem

VI. Contacts (Socializing)
	1. Order food and drink in a restaurant or caf遮 2. Time expressions for past events 3. Describe a trip 4. Make general conversation

VII. Departments (Exchanging Information)
	1. Describe departments and their responsibilities 2. Give directions with prepositions 3. Show a visitor round the company

VIII. Employment (Meetings)
	1. Talk about professional qualities, skills and experience 2. Trends in the workplace 3. Tell the time 4. Arrange a meetingIX. Competition (Meetings)

IX. Competition (Meetings)
	1. Talk about competition and being competitive 2. Compare products and companies 3. Say prices 4. Compare and choose

X. Teamwork (Meetings)
	1. Teams and teamwork 2. Discuss problems 3. Talk about present and future arrangements 4. Choose best options 5. Respond to news 6. Give opinions

XI. Travel (Travel) 5 Sessions
	1. Talk about air travel 2. Check in at an airport 3. Talk about future plans 4. Give reasons for actions 5. Talk about money 6. Book a hotel room and ask about hotel services

XII. Schedules (Meetings)
	1. Calendars and schedules 2. Talk about recent and past actions 3. Say when something happens using prepositions 4. Say dates 5. Plan a schedule

I. Jobs and Responsibilities
	1. Job Titles and Tasks 2. A Sales Meeting 3. A Requisition

II. New Contacts
	1. At a Trade Fair 2. Relationship Building 3. Follow Up Emails

III. Offers
	1. A Sales Pitch 2. The AIDA Approach Sales 3. A request for Proposal 4. An Offer Letter

IV. Negotiations
	1. Tips for Successful Negotiations 2. A Company Visit 3. Negotiating Styles 4. Win-Win Negotiations

V. Orders
	1. Telephone Orders 2. An Online Order 3. A Change to an Order 4. Numbers and Figures 5. Contract Terms and Phrases

VI. Customer Care
	1. Dealing with problems over the telephone and in writing 2. An Online Complaint Form

XXV. Connections (Meetings)
	1.5. Describe cross-cultural experiences 1.6. Report back on research 1.7. Use tenses appropriately 1.8. Introduce yourself to a group Case Study: Planning for expansion

XXVI. Careers (Meetings)
	1. Talk about career paths and choices 2. Manage the discussion in a meeting and share ideas 3. Express attitudes to the past 4. Get your point across Case Study: Establishing a career review process

XXVII. Change (Presenting)
	1. Discuss working practices 2. Give a formal presentation 3. Speculate about future changes 4. Show understanding Case Study: Planning office space

XXVIII. Risk (Telephoning)
	1. Talk about different kinds of risk 2. Take part in a teleconference 3. Reference appropriately 4. Establish rapport and show interest Case Study: Tackling risks

XXIX. Teamwork (Negotiating)
	1. Explore team relationships 2. Deal with conflict in negotiations 3. Add emphasis appropriately 4. Respond to feedback Case Study: Developing a teamwork ethos

XXX. Progress (Meetings)
	1. Discuss factors for success 2. Solve problems and brainstorm ideas during meetings 3. Use adverbs to qualify attitudes appropriately 4. Use vague language Case Study: Handling rapid growth and progression

XXXI. Learning (Telephoning)
	1. Talk about training and learning 2. Use communication strategies on the telephone 3. Use participle clauses and ヤthe future in the pastユ appropriately 4. Express dissatisfaction Case Study: Tackling the skills shortage

XXXII. Performance (Presenting)
	1. Talk about employer/employee expectations 2. Give an impromptu presentation 3. Use questions effectively 4. Deal with difficult questions Case Study: Increasing staff and customer satisfaction:

XXXIII. Resources (Meetings)
	1. Talk about resources 2. Discuss options and reach decisions in meetings 3. Use conditionals effectively 4. Deal with misunderstandings Case Study: Starting a CSR project

XXXIV. Leadership (Socializing)
	1. Talk about leadership styles 2. Give a briefing in a change at a meeting 3. Use the passive to depersonalize and distance yourself from information 4. Express personal views Case Study: Dealing with challenges of leadership

XXXV. Values (Negotiating)
	1. Talk about values 2. Reach an agreement in a negotiation 3. Use inversion for emphasis 4. Raise a difficult point Case Study: Developing ethically-responsible policies

XXXVI. Persuasion (Presenting)
	1. Talk about persuasion 2. Give a presentation to sell an idea. 3. Use discourse markers appropriately 4. Give and respond to compliments Case Study: Initiating an expansion programme

XIII. Jobs (Socializing) 6. Countries and nationalities 7. Jobs 8. Personal Information 9. Business Greetings 10. Self-introduction

XIV. Products and Services (Exchanging Information)
	5. Company types and activities 6. Inquire about companies 7. Saying numbers 8. Book and order things by phone

XV. Location (Telephoning)
	5. Company location and buildings 6. Ask details about a workplace 7. Start and end a telephone call 8. Leave a message

XVI. Technology (Exchanging Information)
	4. Technology and functions 5. Everyday activities 6. Ask questions in Present Simple

XVII. Communication (Exchanging Information)
	5. Documents and correspondence 6. Discuss past events 7. Apologizing 8. Explain and solve a problem

XVIII. Contacts (Socializing)
	5. Order food and drink in a restaurant or caf遮 6. Time expressions for past events 7. Describe a trip 8. Make general conversation

XIX. Departments (Exchanging Information)
	4. Describe departments and their responsibilities 5. Give directions with prepositions 6. Show a visitor round the company

XX. Employment (Meetings)
	5. Talk about professional qualities, skills and experience 6. Trends in the workplace 7. Tell the time 8. Arrange a meeting

XXI. Competition (Meetings)
	5. Talk about competition and being competitive 6. Compare products and companies 7. Say prices 8. Compare and choose

XXII. Teamwork (Meetings)
	7. Teams and teamwork 8. Discuss problems 9. Talk about present and future arrangements 10. Choose best options 11. Respond to news 12. Give opinions

XXIII. Travel (Travel)
	7. Talk about air travel 8. Check in at an airport 9. Talk about future plans 10. Give reasons for actions 11. Talk about money 12. Book a hotel room and ask about hotel services

XXIV. Schedules (Meetings)
	6. Calendars and schedules 7. Talk about recent and past actions 8. Say when something happens using prepositions 9. Say dates 10. Plan a schedule

I. Introduction to Marketing & Advertising
	1. Jobs and Responsibilities 2. Corporate Identity, Logos 3. Branding

II. Finding the Customer
	1. Market Research 2. Customer Profiles 3. Data Collection 4. A Telephone Survey

III. Planning a Marketing Strategy
	1. The Marketing Plan 2. The Four Ps 3. Pricing and Positioning Strategies

IV. Creating Ads
	1. The AIDA Model for Advertising 2. Working with an Ad Agency 3. Advertising Channels 4. Rate Sheets

V. Marketing Tools
	1. Distribution Channels 2. Types of Discount 3. Types of Retailer 4. Telemarketing 5. Direct Marketing

VI. Presenting Your Public Face
	1. Public Relations 2. Websites as a Marketing Tool 3. Sponsoring 4. Effective Press Releases

VII. Marketing through Trade Fairs
	1. Giveaways 2. Organizing Events 3. Attending a Trade Fair

XXXVII. Connections (Meetings)
	1. Describe cross-cultural experiences 2. Report back on research 3. Use tenses appropriately 4. Introduce yourself to a group Case Study: Planning for expansion

XXXVIII. Careers (Meetings)
	1. Talk about career paths and choices 2. Manage the discussion in a meeting and share ideas 3. Express attitudes to the past 4. Get your point across Case Study: Establishing a career review process

XXXIX. Change (Presenting)
	1. Discuss working practices 2. Give a formal presentation 3. Speculate about future changes 4. Show understanding Case Study: Establishing a career review process

XXXIX. Change (Presenting)
	1. Discuss working practices 2. Give a formal presentation 3. Speculate about future changes 4. Show understanding

XL. Risk (Telephoning)
	1. Talk about different kinds of risk 2. Take part in a teleconference 3. Reference appropriately 4. Establish rapport and show interest Case Study: Tackling risks

XLI. Teamwork (Negotiating)
	1. Explore team relationships 2. Deal with conflict in negotiations 3. Add emphasis appropriately 4. Respond to feedback Case Study: Developing a teamwork ethos

XLII. Progress (Meetings)
	1. Discuss factors for success 2. Solve problems and brainstorm ideas during meetings 3. Use adverbs to qualify attitudes appropriately 4. Use vague language Case Study: Handling rapid growth and progression

XLIII. Learning (Telephoning)
	1. Talk about training and learning 2. Use communication strategies on the telephone 3. Use participle clauses and ヤthe future in the pastユ appropriately 4. Express dissatisfaction Case Study: Tackling the skills shortage

XLIV. Performance (Presenting)
	1. Talk about employer/employee expectations 2. Give an impromptu presentation 3. Use questions effectively 4. Deal with difficult questions Case Study: Increasing staff and customer satisfaction:

XLV. Resources (Meetings)
	1. Talk about resources 2. Discuss options and reach decisions in meetings 3. Use conditionals effectively 4. Deal with misunderstandings Case Study: Starting a CSR project

XLVI. Leadership (Socializing)
	1. Talk about leadership styles 2. Give a briefing in a change at a meeting 3. Use the passive to depersonalize and distance yourself from information 4. Express personal views Case Study: Dealing with challenges of leadership

XLVII. Values (Negotiating)
	1. Talk about values 2. Reach an agreement in a negotiation 3. Use inversion for emphasis 4. Raise a difficult point Case Study: Developing ethically-responsible policies

XLVIII. Persuasion (Presenting)
	1. Talk about persuasion 2. Give a presentation to sell an idea. 3. Use discourse markers appropriately 4. Give and respond to compliments Case Study: Initiating an expansion programme

XXV. Jobs (Socializing)
	11. Countries and nationalities 12. Jobs 13. Personal Information 14. Business Greetings 15. Self-introduction

XXVI. Products and Services (Exchanging Information)
	9. Company types and activities 10. Inquire about companies 11. Saying numbers 12. Book and order things by phone

XXVII. Location (Telephoning)
	9. Company location and buildings 10. Ask details about a workplace 11. Start and end a telephone call 12. Leave a message

XXVIII. Technology (Exchanging Information)
	7. Technology and functions 8. Everyday activities 9. Ask questions in Present Simple

XXIX. Communication (Exchanging Information)
	9. Documents and correspondence 10. Discuss past events 11. Apologizing 12. Explain and solve a problem

XXX. Contacts (Socializing)
	9. Order food and drink in a restaurant or caf遮 10. Time expressions for past events 11. Describe a trip 12. Make general conversation

XXXI. Departments (Exchanging Information)
	7. Describe departments and their responsibilities 8. Give directions with prepositions 9. Show a visitor round the company

XXXII. Employment (Meetings)
	9. Talk about professional qualities, skills and experience 10. Trends in the workplace 11. Tell the time 12. Arrange a meeting

XXXIII. Competition (Meetings)
	9. Talk about competition and being competitive 10. Compare products and companies 11. Say prices 12. Compare and choose

XXXIV. Teamwork (Meetings)
	13. Teams and teamwork 14. Discuss problems 15. Talk about present and future arrangements 16. Choose best options 17. Respond to news 18. Give opinions

XXXV. Travel (Travel)
	13. Talk about air travel 14. Check in at an airport 15. Talk about future plans 16. Give reasons for actions 17. Talk about money 18. Book a hotel room and ask about hotel services

XXXVI. Schedules (Meetings)
	11. Calendars and schedules 12. Talk about recent and past actions 13. Say when something happens using prepositions 14. Say dates 15. Plan a schedule

XIII. English for the TELEPHONE
	29. What makes a good telephone call? 30. Making a call 31. Switchboard speaking! 32. Opening a call 33. Receiving and taking messages 34. Structuring a call 35. Transferring information 36. Communication difficulties 37. Calling back 38. Making appointments 39. Complaining 40. Closing a call 41. Cross-cultural tips / Audio conferencing 42. Golden Rules

XIV. English for PRESENTATIONS
	29. What makes a good presentation? 30. Starting 31. Signaling ミ linking the parts 32. Highlighting and emphasizing 33. Engaging your audience 34. Visual aids ミ design and type 35. Visual aids ミ describing charts 36. Body language ミ being persuasive 37. Communicating styles 38. Closing a presentation 39. Handling questions 40. Presenting at a glance 41. Cross-cultural tips 42. Golden rules

XV. English for MEETINGS
	29. What makes a good meeting? 30. Meeting key terms 31. Opening a meeting 32. Giving and responding to opinions 33. Controlling 34. Interruptions 35. Asking questions 36. Making decisions 37. Closing a meeting 38. Problem-solving meetings 39. Vocabulary building 40. Meeting at a glance 41. Cross-cultural tips 42. Golden rules

XVI. English for SOCIALIZING

29. First meetings 30. Social phrases ミ responding 31. Talking about jobs 32. Talking about family and relationships 33. Talking about home 34. Talking about interests and sport 35. Talking about movies and stage shows 36. Talking about vacations 37. Talking about business environment 38. Talking about health and lifestyle 39. Making invitations 40. Eating out 41. Saying goodbye 42. Cross-cultural tips

XVII. English for NEGOTIATING

29. What makes a successful negotiation 30. The negotiator and key terms 31. Opening ミ creating the right climate 32. Agreeing on an agenda 33. Opening statements ミ stating your position 34. Clarifying positions 35. Making and responding to proposals 36. Bargaining 37. Handling conflicts and resolving sticking points 38. Closing a negotiation 39. Negotiating - an overview 40. Phrasal verbs and idioms for negotiating 41. Cross-cultural tips 42. Golden rules

XVIII. Writing for International Business: EMAILS, LETTERS and REPORTS
	29. Successful writing 30. Organizing information 31. The business letter ミ layout 32. Correspondence phrases 33. Model letters 34. Writing clearly ミ extra points 35. The business report ミ layout 36. Connecting words 37. E-mail 38. The perfect resumeユ 39. Grammar and spelling check 40. Punctuation 41. Getting technical 42. Golden rules

XLIX. Connections (Meetings)
	1.9. Describe cross-cultural experiences 1.10. Report back on research 1.11. Use tenses appropriately 1.12. Introduce yourself to a group Case Study: Planning for expansion

L. Careers (Meetings)
	1. Talk about career paths and choices 2. Manage the discussion in a meeting and share ideas 3. Express attitudes to the past 4. Get your point across Case Study: Establishing a career review process

LI. Change (Presenting)
	1. Discuss working practices 2. Give a formal presentation 3. Speculate about future changes 4. Show understanding Case Study: Planning office space

LII. Risk (Telephoning)
	1. Talk about different kinds of risk 2. Take part in a teleconference 3. Reference appropriately 4. Establish rapport and show interest Case Study: Tackling risks

LIII. Teamwork (Negotiating)
	1. Explore team relationships 2. Deal with conflict in negotiations 3. Add emphasis appropriately 4. Respond to feedback Case Study: Developing a teamwork ethos

LIV. Progress (Meetings)
	1. Discuss factors for success 2. Solve problems and brainstorm ideas during meetings 3. Use adverbs to qualify attitudes appropriately 4. Use vague language Case Study: Handling rapid growth and progression

LV. Learning (Telephoning)
	1. Talk about training and learning 2. Use communication strategies on the telephone 3. Use participle clauses and ヤthe future in the pastユ appropriately 4. Express dissatisfaction Case Study: Tackling the skills shortage

LVI. Performance (Presenting)
	1. Talk about employer/employee expectations 2. Give an impromptu presentation 3. Use questions effectively 4. Deal with difficult questions Case Study: Increasing staff and customer satisfaction:

LVII. Resources (Meetings)
	1. Talk about resources 2. Discuss options and reach decisions in meetings 3. Use conditionals effectively 4. Deal with misunderstandings Case Study: Starting a CSR project

LVIII. Leadership (Socializing)
	1. Talk about leadership styles 2. Give a briefing in a change at a meeting 3. Use the passive to depersonalize and distance yourself from information 4. Express personal views Case Study: Dealing with challenges of leadership

LIX. Values (Negotiating)
	1. Talk about values 2. Reach an agreement in a negotiation 3. Use inversion for emphasis 4. Raise a difficult point Case Study: Developing ethically-responsible policies

LX. Persuasion (Presenting)
	1. Talk about persuasion 2. Give a presentation to sell an idea. 3. Use discourse markers appropriately 4. Give and respond to compliments Case Study: Initiating an expansion programme