WORLD WINGSTAR|ビジネス英会話職種別コース

ビジネスクラスとカリキュラム
  ビジネス英会話 専門職向け (Express Series)

・ビジネス向 け
・経理向け
・営業/営業事務向 け
・マーケティング/広告宣 伝
・サポート・サービス向 け

Express Series

Sales

Accounting
Human
Resources
Marketing
Advertising

Curriculum
Human Resource and Development


FOR BEGINNERS

I. English for the TELEPHONE
1. What makes a good telephone call?
2. Making a call
3. Switchboard speaking!
4. Opening a call
5. Receiving and taking messages
6. Structuring a call
7. Transferring information
8. Communication difficulties
9. Calling back
10. Making appointments
11. Complaining
12. Closing a call
13. Cross-cultural tips / Audio conferencing
14. Golden Rules
II. English for PRESENTATIONS
1. What makes a good presentation?
2. Starting
3. Signaling ミ linking the parts
4. Highlighting and emphasizing
5. Engaging your audience
6. Visual aids ミ design and type
7. Visual aids ミ describing charts
8. Body language ミ being persuasive
9. Communicating styles
10. Closing a presentation
11. Handling questions
12. Presenting at a glance
13. Cross-cultural tips
14. Golden rules
III. English for MEETINGS
1. What makes a good meeting?
2. Meeting key terms
3. Opening a meeting
4. Giving and responding to opinions
5. Controlling
6. Interruptions
7. Asking questions
8. Making decisions
9. Closing a meeting
10. Problem-solving meetings
11. Vocabulary building
12. Meeting at a glance
13. Cross-cultural tips
14. Golden rules
IV. English for SOCIALIZING
1. First meetings
2. Social phrases ミ responding
3. Talking about jobs
4. Talking about family and relationships
5. Talking about home
6. Talking about interests and sport
7. Talking about movies and stage shows
8. Talking about vacations
9. Talking about business environment
10. Talking about health and lifestyle
11. Making invitations
12. Eating out
13. Saying goodbye
14. Cross-cultural tips
V. English for NEGOTIATING
1. What makes a successful negotiation
2. The negotiator and key terms
3. Opening ミ creating the right climate
4. Agreeing on an agenda
5. Opening statements ミ stating your position
6. Clarifying positions
7. Making and responding to proposals
8. Bargaining
9. Handling conflicts and resolving sticking points
10. Closing a negotiation
11. Negotiating - an overview
12. Phrasal verbs and idioms for negotiating
13. Cross-cultural tips
14. Golden rules
VI. Writing for International Business: EMAILS, LETTERS and REPORTS
1. Successful writing
2. Organizing information
3. The business letter ミ layout
4. Correspondence phrases
5. Model letters
6. Writing clearly ミ extra points
7. The business report ミ layout
8. Connecting words
9. E-mail
10. The perfect resumeユ
11. Grammar and spelling check
12. Punctuation
13. Getting technical
14. Golden rules

Reference: Communicating in Business English; Bob Dignen Copyright 2003, Compass Publishing Inc.


FOR INTERMEDIATE

I. RECRUITMENT
1. Job Descriptions
2. Person Specifications
3. Recruitment Sources and Advertising
II. SELECTION
1. Job Advertisements
2. A Curriculum Vitae
3. The Job Interview
II. SELECTION
1. Job Advertisements
2. A Curriculum Vitae
3. The Job Interview
4. Ageism
III. EMPLOYEE RELATIONS
1. Employment Contracts
2. Disciplinary and Grievance Procedures
3. Health and Safety at Work - Stress and Workplace Injuries
IV. HR DEVELOPMENT
1. HR Development Practices
2. Dealing with Staff Problems
3. Training Courses
4. Equal Opportunities and Diversity
V. REWARD AND RENUMERATION
1. Salaries and Fringe benefits
2. Salary Reviews
VI. INDUSTRIAL RELATIONS
1. The Role of Trade Unions
2. Labour Relations
3. A Wage Negotiation

Reference: English for Human Resources; Pat Pledger, Oxford University Press


FOR ADVANCED

I. Connections (Meetings)
1.1. Describe cross-cultural experiences
1.2. Report back on research
1.3. Use tenses appropriately
1.4. Introduce yourself to a group
Case Study: Planning for expansion
II. Careers (Meetings)
1. Talk about career paths and choices
2. Manage the discussion in a meeting and share ideas
3. Express attitudes to the past
4. Get your point across
Case Study: Establishing a career review process
III. Change (Presenting)
1. Discuss working practices
2. Give a formal presentation
3. Speculate about future changes
4. Show understanding
Case Study: Planning office space
IV. Risk (Telephoning)
1. Talk about different kinds of risk
2. Take part in a teleconference
3. Reference appropriately
4. Establish rapport and show interest
Case Study: Tackling risks
V. Teamwork (Negotiating)
1. Explore team relationships
2. Deal with conflict in negotiations
3. Add emphasis appropriately
4. Respond to feedback
Case Study: Developing a teamwork ethos
VI. Progress (Meetings)
1. Discuss factors for success
2. Solve problems and brainstorm ideas during meetings
3. Use adverbs to qualify attitudes appropriately
4. Use vague language
Case Study: Handling rapid growth and progression
VII. Learning (Telephoning)
1. Talk about training and learning
2. Use communication strategies on the telephone
3. Use participle clauses and ヤthe future in the pastユ appropriately
4. Express dissatisfaction
Case Study: Tackling the skills shortage
VIII. Performance (Presenting)
1. Talk about employer/employee expectations
2. Give an impromptu presentation
3. Use questions effectively
4. Deal with difficult questions
Case Study: Increasing staff and customer satisfaction:
IX. Resources (Meetings)
1. Talk about resources
2. Discuss options and reach decisions in meetings
3. Use conditionals effectively
4. Deal with misunderstandings
Case Study: Starting a CSR project
X. Leadership (Socializing)
1. Talk about leadership styles
2. Give a briefing in a change at a meeting
3. Use the passive to depersonalize and distance yourself from information
4. Express personal views
Case Study: Dealing with challenges of leadership
XI. Values (Negotiating)
1. Talk about values
2. Reach an agreement in a negotiation
3. Use inversion for emphasis
4. Raise a difficult point
Case Study: Developing ethically-responsible policies
XII. Persuasion (Presenting)
1. Talk about persuasion
2. Give a presentation to sell an idea.
3. Use discourse markers appropriately
4. Give and respond to compliments
Case Study: Initiating an expansion programme

Reference: Business Result Advanced Studentユs Book; Kate Baade, Christopher Holloway, Jim Scrivener, Rebecca Turner; Oxford University Press

Curriculum
Accounting Department


FOR BEGINNERS

VII. English for the TELEPHONE
15. What makes a good telephone call?
16. Making a call
17. Switchboard speaking!
18. Opening a call
19. Receiving and taking messages
20. Structuring a call
21. Transferring information
22. Communication difficulties
23. Calling back
24. Making appointments
25. Complaining
26. Closing a call
27. Cross-cultural tips / Audio conferencing
28. Golden Rules
VIII. English for PRESENTATIONS
15. What makes a good presentation?
16. Starting
17. Signaling ミ linking the parts
18. Highlighting and emphasizing
19. Engaging your audience
20. Visual aids ミ design and type
21. Visual aids ミ describing charts
22. Body language ミ being persuasive
23. Communicating styles
24. Closing a presentation
25. Handling questions
26. Presenting at a glance
27. Cross-cultural tips
28. Golden rules
IX. English for MEETINGS
15. What makes a good meeting?
16. Meeting key terms
17. Opening a meeting
18. Giving and responding to opinions
19. Controlling
20. Interruptions
21. Asking questions
22. Making decisions
23. Closing a meeting
24. Problem-solving meetings
25. Vocabulary building
26. Meeting at a glance
27. Cross-cultural tips
28. Golden rules
X. English for SOCIALIZING
15. First meetings
16. Social phrases ミ responding
17. Talking about jobs
18. Talking about family and relationships
19. Talking about home
20. Talking about interests and sport
21. Talking about movies and stage shows
22. Talking about vacations
23. Talking about business environment
24. Talking about health and lifestyle
25. Making invitations
26. Eating out
27. Saying goodbye
28. Cross-cultural tips
XI. English for NEGOTIATING
15. What makes a successful negotiation
16. The negotiator and key terms
17. Opening ミ creating the right climate
18. Agreeing on an agenda
19. Opening statements ミ stating your position
20. Clarifying positions
21. Making and responding to proposals
22. Bargaining
23. Handling conflicts and resolving sticking points
24. Closing a negotiation
25. Negotiating - an overview
26. Phrasal verbs and idioms for negotiating
27. Cross-cultural tips
28. Golden rules
XII. Writing for International Business: EMAILS, LETTERS and REPORTS
15. Successful writing
16. Organizing information
17. The business letter ミ layout
18. Correspondence phrases
19. Model letters
20. Writing clearly ミ extra points
21. The business report ミ layout
22. Connecting words
23. E-mail
24. The perfect resumeユ
25. Grammar and spelling check
26. Punctuation
27. Getting technical
28. Golden rules
Reference: Communicating in Business English; Bob Dignen Copyright 2003, Compass Publishing Inc.


FOR INTERMEDIATE

I. Introduction to Accounting
1. Jobs in Accounting
2. Accounting Principles
3. Creative Accounting
4. CPA & Chartered Accountant
II. Financial Statements and Ratios
1. Profit and Loss Statement
2. Balance Sheet
3. Explaining Accounts
4. Ratio Analysis
III. Tax Accounting
1. Tax Systems
2. Methods of Depreciation
3. Calculating Tax Expense
4. Taxation Planning
IV. Auditing
1. Role of Auditors
2. Types of Audits
3. Auditor-Client Relationship
4. Describing Graphs
5. An Auditorユs Report
V. Management Accounting
1. Defining Management Accounting
2. Statement of Cash Flows
3. Budgets
4. The Future of Accounting
VI. Investment
1. Cross-Border Investments
2. Different Accounting Practices
3. Intercultural Issues
4. Globalization and the Role of Accountants
Reference: English for Accounting; Evan Frendo, Sean Mahoney; Oxford University Press


FOR ADVANCED

XIII. Connections (Meetings)
1. Describe cross-cultural experiences
2. Report back on research
3. Use tenses appropriately
4. Introduce yourself to a group
Case Study: Planning for expansion
XIV. Careers (Meetings)
1. Talk about career paths and choices
2. Manage the discussion in a meeting and share ideas
3. Express attitudes to the past
4. Get your point across
Case Study: Establishing a career review process
XV. Change (Presenting)
1. Discuss working practices
2. Give a formal presentation
3. Speculate about future changes
4. Show understanding
Case Study: Planning office space
XVI. Risk (Telephoning)
1. Talk about different kinds of risk
2. Take part in a teleconference
3. Reference appropriately
4. Establish rapport and show interest
Case Study: Tackling risks
XVII. Teamwork (Negotiating)
1. Explore team relationships
2. Deal with conflict in negotiations
3. Add emphasis appropriately
4. Respond to feedback
Case Study: Developing a teamwork ethos
XVIII. Progress (Meetings)
1. Discuss factors for success
2. Solve problems and brainstorm ideas during meetings
3. Use adverbs to qualify attitudes appropriately
4. Use vague language
Case Study: Handling rapid growth and progression
XIX. Learning (Telephoning)
1. Talk about training and learning
2. Use communication strategies on the telephone
3. Use participle clauses and ヤthe future in the pastユ appropriately
4. Express dissatisfaction
Case Study: Tackling the skills shortage
XX. Performance (Presenting)
1. Talk about employer/employee expectations
2. Give an impromptu presentation
3. Use questions effectively
4. Deal with difficult questions
Case Study: Increasing staff and customer satisfaction:
XXI. Resources (Meetings)
1. Talk about resources
2. Discuss options and reach decisions in meetings
3. Use conditionals effectively
4. Deal with misunderstandings
Case Study: Starting a CSR project
XXII. Leadership (Socializing)
1. Talk about leadership styles
2. Give a briefing in a change at a meeting
3. Use the passive to depersonalize and distance yourself from information
4. Express personal views
Case Study: Dealing with challenges of leadership
XXIII. Values (Negotiating)
1. Talk about values
2. Reach an agreement in a negotiation
3. Use inversion for emphasis
4. Raise a difficult point
Case Study: Developing ethically-responsible policies
XXIV. Persuasion (Presenting)
1. Talk about persuasion
2. Give a presentation to sell an idea.
3. Use discourse markers appropriately
4. Give and respond to compliments
Case Study: Initiating an expansion programme
Reference: Business Result Advanced Studentユs Book; Kate Baade, Christopher Holloway, Jim Scrivener, Rebecca Turner; Oxford University Press

Curriculum
Sales and Purchasing


FOR BEGINNERS

I. Jobs (Socializing)
1. Countries and nationalities
2. Jobs
3. Personal Information
4. Business Greetings
5. Self-introduction
II. Products and Services (Exchanging Information)
1. Company types and activities
2. Inquire about companies
3. Saying numbers
4. Book and order things by phone
III. Location (Telephoning)
1. Company location and buildings
2. Ask details about a workplace
3. Start and end a telephone call
4. Leave a message
IV. Technology (Exchanging Information)
1. Technology and functions
2. Everyday activities
3. Ask questions in Present Simple
V. Communication (Exchanging Information)
1. Documents and correspondence
2. Discuss past events
3. Apologizing
4. Explain and solve a problem
VI. Contacts (Socializing)
1. Order food and drink in a restaurant or caf遮
2. Time expressions for past events
3. Describe a trip
4. Make general conversation
VII. Departments (Exchanging Information)
1. Describe departments and their responsibilities
2. Give directions with prepositions
3. Show a visitor round the company
VIII. Employment (Meetings)
1. Talk about professional qualities, skills and experience
2. Trends in the workplace
3. Tell the time
4. Arrange a meetingIX. Competition (Meetings)
IX. Competition (Meetings)
1. Talk about competition and being competitive
2. Compare products and companies
3. Say prices
4. Compare and choose
X. Teamwork (Meetings)
1. Teams and teamwork
2. Discuss problems
3. Talk about present and future arrangements
4. Choose best options
5. Respond to news
6. Give opinions
XI. Travel (Travel) 5 Sessions
1. Talk about air travel
2. Check in at an airport
3. Talk about future plans
4. Give reasons for actions
5. Talk about money
6. Book a hotel room and ask about hotel services
XII. Schedules (Meetings)
1. Calendars and schedules
2. Talk about recent and past actions
3. Say when something happens using prepositions
4. Say dates
5. Plan a schedule
Reference: Business Result Elementary: David Grant, John Hughes, Rebecca Turner; Oxford University Press


FOR INTERMEDIATE

I. Jobs and Responsibilities
1. Job Titles and Tasks
2. A Sales Meeting
3. A Requisition
II. New Contacts
1. At a Trade Fair
2. Relationship Building
3. Follow Up Emails
III. Offers
1. A Sales Pitch
2. The AIDA Approach Sales
3. A request for Proposal
4. An Offer Letter
IV. Negotiations
1. Tips for Successful Negotiations
2. A Company Visit
3. Negotiating Styles
4. Win-Win Negotiations
V. Orders
1. Telephone Orders
2. An Online Order
3. A Change to an Order
4. Numbers and Figures
5. Contract Terms and Phrases
VI. Customer Care
1. Dealing with problems over the telephone and in writing
2. An Online Complaint Form
Reference: English for Sales and Purchasing; Lothar Gutjahr, Sean Mohoney; Oxford University Press


FOR ADVANCED

XXV. Connections (Meetings)
1.5. Describe cross-cultural experiences
1.6. Report back on research
1.7. Use tenses appropriately
1.8. Introduce yourself to a group
Case Study: Planning for expansion
XXVI. Careers (Meetings)
1. Talk about career paths and choices
2. Manage the discussion in a meeting and share ideas
3. Express attitudes to the past
4. Get your point across
Case Study: Establishing a career review process
XXVII. Change (Presenting)
1. Discuss working practices
2. Give a formal presentation
3. Speculate about future changes
4. Show understanding
Case Study: Planning office space
XXVIII. Risk (Telephoning)
1. Talk about different kinds of risk
2. Take part in a teleconference
3. Reference appropriately
4. Establish rapport and show interest
Case Study: Tackling risks
XXIX. Teamwork (Negotiating)
1. Explore team relationships
2. Deal with conflict in negotiations
3. Add emphasis appropriately
4. Respond to feedback
Case Study: Developing a teamwork ethos
XXX. Progress (Meetings)
1. Discuss factors for success
2. Solve problems and brainstorm ideas during meetings
3. Use adverbs to qualify attitudes appropriately
4. Use vague language
Case Study: Handling rapid growth and progression
XXXI. Learning (Telephoning)
1. Talk about training and learning
2. Use communication strategies on the telephone
3. Use participle clauses and ヤthe future in the pastユ appropriately
4. Express dissatisfaction
Case Study: Tackling the skills shortage
XXXII. Performance (Presenting)
1. Talk about employer/employee expectations
2. Give an impromptu presentation
3. Use questions effectively
4. Deal with difficult questions
Case Study: Increasing staff and customer satisfaction:
XXXIII. Resources (Meetings)
1. Talk about resources
2. Discuss options and reach decisions in meetings
3. Use conditionals effectively
4. Deal with misunderstandings
Case Study: Starting a CSR project
XXXIV. Leadership (Socializing)
1. Talk about leadership styles
2. Give a briefing in a change at a meeting
3. Use the passive to depersonalize and distance yourself from information
4. Express personal views
Case Study: Dealing with challenges of leadership
XXXV. Values (Negotiating)
1. Talk about values
2. Reach an agreement in a negotiation
3. Use inversion for emphasis
4. Raise a difficult point
Case Study: Developing ethically-responsible policies
XXXVI. Persuasion (Presenting)
1. Talk about persuasion
2. Give a presentation to sell an idea.
3. Use discourse markers appropriately
4. Give and respond to compliments
Case Study: Initiating an expansion programme
Reference: Business Result Advanced Studentユs Book; Kate Baade, Christopher Holloway, Jim Scrivener, Rebecca Turner; Oxford University Press

Curriculum
Marketing and Advertising


FOR BEGINNERS

XIII. Jobs (Socializing)
6. Countries and nationalities
7. Jobs
8. Personal Information
9. Business Greetings
10. Self-introduction
XIV. Products and Services (Exchanging Information)
5. Company types and activities
6. Inquire about companies
7. Saying numbers
8. Book and order things by phone
XV. Location (Telephoning)
5. Company location and buildings
6. Ask details about a workplace
7. Start and end a telephone call
8. Leave a message
XVI. Technology (Exchanging Information)
4. Technology and functions
5. Everyday activities
6. Ask questions in Present Simple
XVII. Communication (Exchanging Information)
5. Documents and correspondence
6. Discuss past events
7. Apologizing
8. Explain and solve a problem
XVIII. Contacts (Socializing)
5. Order food and drink in a restaurant or caf遮
6. Time expressions for past events
7. Describe a trip
8. Make general conversation
XIX. Departments (Exchanging Information)
4. Describe departments and their responsibilities
5. Give directions with prepositions
6. Show a visitor round the company
XX. Employment (Meetings)
5. Talk about professional qualities, skills and experience
6. Trends in the workplace
7. Tell the time
8. Arrange a meeting
XXI. Competition (Meetings)
5. Talk about competition and being competitive
6. Compare products and companies
7. Say prices
8. Compare and choose
XXII. Teamwork (Meetings)
7. Teams and teamwork
8. Discuss problems
9. Talk about present and future arrangements
10. Choose best options
11. Respond to news
12. Give opinions
XXIII. Travel (Travel)
7. Talk about air travel
8. Check in at an airport
9. Talk about future plans
10. Give reasons for actions
11. Talk about money
12. Book a hotel room and ask about hotel services
XXIV. Schedules (Meetings)
6. Calendars and schedules
7. Talk about recent and past actions
8. Say when something happens using prepositions
9. Say dates
10. Plan a schedule
Reference: Business Result Elementary: David Grant, John Hughes, Rebecca Turner; Oxford University Press


FOR INTERMEDIATE

I. Introduction to Marketing & Advertising
1. Jobs and Responsibilities
2. Corporate Identity, Logos
3. Branding
II. Finding the Customer
1. Market Research
2. Customer Profiles
3. Data Collection
4. A Telephone Survey
III. Planning a Marketing Strategy
1. The Marketing Plan
2. The Four Ps
3. Pricing and Positioning Strategies
IV. Creating Ads
1. The AIDA Model for Advertising
2. Working with an Ad Agency
3. Advertising Channels
4. Rate Sheets
V. Marketing Tools
1. Distribution Channels
2. Types of Discount
3. Types of Retailer
4. Telemarketing
5. Direct Marketing
VI. Presenting Your Public Face
1. Public Relations
2. Websites as a Marketing Tool
3. Sponsoring
4. Effective Press Releases
VII. Marketing through Trade Fairs
1. Giveaways
2. Organizing Events
3. Attending a Trade Fair
Reference: English for Marketing and Advertising; Sylee Gore; Oxford University Press


FOR ADVANCED

XXXVII. Connections (Meetings)
1. Describe cross-cultural experiences
2. Report back on research
3. Use tenses appropriately
4. Introduce yourself to a group
Case Study: Planning for expansion
XXXVIII. Careers (Meetings)
1. Talk about career paths and choices
2. Manage the discussion in a meeting and share ideas
3. Express attitudes to the past
4. Get your point across
Case Study: Establishing a career review process
XXXIX. Change (Presenting)
1. Discuss working practices
2. Give a formal presentation
3. Speculate about future changes
4. Show understanding
Case Study: Establishing a career review process
XXXIX. Change (Presenting)
1. Discuss working practices
2. Give a formal presentation
3. Speculate about future changes
4. Show understanding
XL. Risk (Telephoning)
1. Talk about different kinds of risk
2. Take part in a teleconference
3. Reference appropriately
4. Establish rapport and show interest
Case Study: Tackling risks
XLI. Teamwork (Negotiating)
1. Explore team relationships
2. Deal with conflict in negotiations
3. Add emphasis appropriately
4. Respond to feedback
Case Study: Developing a teamwork ethos
XLII. Progress (Meetings)
1. Discuss factors for success
2. Solve problems and brainstorm ideas during meetings
3. Use adverbs to qualify attitudes appropriately
4. Use vague language
Case Study: Handling rapid growth and progression
XLIII. Learning (Telephoning)
1. Talk about training and learning
2. Use communication strategies on the telephone
3. Use participle clauses and ヤthe future in the pastユ appropriately
4. Express dissatisfaction
Case Study: Tackling the skills shortage
XLIV. Performance (Presenting)
1. Talk about employer/employee expectations
2. Give an impromptu presentation
3. Use questions effectively
4. Deal with difficult questions
Case Study: Increasing staff and customer satisfaction:
XLV. Resources (Meetings)
1. Talk about resources
2. Discuss options and reach decisions in meetings
3. Use conditionals effectively
4. Deal with misunderstandings
Case Study: Starting a CSR project
XLVI. Leadership (Socializing)
1. Talk about leadership styles
2. Give a briefing in a change at a meeting
3. Use the passive to depersonalize and distance yourself from information
4. Express personal views
Case Study: Dealing with challenges of leadership
XLVII. Values (Negotiating)
1. Talk about values
2. Reach an agreement in a negotiation
3. Use inversion for emphasis
4. Raise a difficult point
Case Study: Developing ethically-responsible policies
XLVIII. Persuasion (Presenting)
1. Talk about persuasion
2. Give a presentation to sell an idea.
3. Use discourse markers appropriately
4. Give and respond to compliments
Case Study: Initiating an expansion programme
Reference: Business Result Advanced Studentユs Book; Kate Baade, Christopher Holloway, Jim Scrivener, Rebecca Turner; Oxford University Press

Curriculum
Support and Services


FOR BEGINNERS

XXV. Jobs (Socializing)
11. Countries and nationalities
12. Jobs
13. Personal Information
14. Business Greetings
15. Self-introduction
XXVI. Products and Services (Exchanging Information)
9. Company types and activities
10. Inquire about companies
11. Saying numbers
12. Book and order things by phone
XXVII. Location (Telephoning)
9. Company location and buildings
10. Ask details about a workplace
11. Start and end a telephone call
12. Leave a message
XXVIII. Technology (Exchanging Information)
7. Technology and functions
8. Everyday activities
9. Ask questions in Present Simple
XXIX. Communication (Exchanging Information)
9. Documents and correspondence
10. Discuss past events
11. Apologizing
12. Explain and solve a problem
XXX. Contacts (Socializing)
9. Order food and drink in a restaurant or caf遮
10. Time expressions for past events
11. Describe a trip
12. Make general conversation
XXXI. Departments (Exchanging Information)
7. Describe departments and their responsibilities
8. Give directions with prepositions
9. Show a visitor round the company
XXXII. Employment (Meetings)
9. Talk about professional qualities, skills and experience
10. Trends in the workplace
11. Tell the time
12. Arrange a meeting
XXXIII. Competition (Meetings)
9. Talk about competition and being competitive
10. Compare products and companies
11. Say prices
12. Compare and choose
XXXIV. Teamwork (Meetings)
13. Teams and teamwork
14. Discuss problems
15. Talk about present and future arrangements
16. Choose best options
17. Respond to news
18. Give opinions
XXXV. Travel (Travel)
13. Talk about air travel
14. Check in at an airport
15. Talk about future plans
16. Give reasons for actions
17. Talk about money
18. Book a hotel room and ask about hotel services
XXXVI. Schedules (Meetings)
11. Calendars and schedules
12. Talk about recent and past actions
13. Say when something happens using prepositions
14. Say dates
15. Plan a schedule
Reference: Business Result Elementary: David Grant, John Hughes, Rebecca Turner; Oxford University Press


FOR INTERMEDIATE

XIII. English for the TELEPHONE
29. What makes a good telephone call?
30. Making a call
31. Switchboard speaking!
32. Opening a call
33. Receiving and taking messages
34. Structuring a call
35. Transferring information
36. Communication difficulties
37. Calling back
38. Making appointments
39. Complaining
40. Closing a call
41. Cross-cultural tips / Audio conferencing
42. Golden Rules
XIV. English for PRESENTATIONS
29. What makes a good presentation?
30. Starting
31. Signaling ミ linking the parts
32. Highlighting and emphasizing
33. Engaging your audience
34. Visual aids ミ design and type
35. Visual aids ミ describing charts
36. Body language ミ being persuasive
37. Communicating styles
38. Closing a presentation
39. Handling questions
40. Presenting at a glance
41. Cross-cultural tips
42. Golden rules
XV. English for MEETINGS
29. What makes a good meeting?
30. Meeting key terms
31. Opening a meeting
32. Giving and responding to opinions
33. Controlling
34. Interruptions
35. Asking questions
36. Making decisions
37. Closing a meeting
38. Problem-solving meetings
39. Vocabulary building
40. Meeting at a glance
41. Cross-cultural tips
42. Golden rules
XVI. English for SOCIALIZING
29. First meetings
30. Social phrases ミ responding
31. Talking about jobs
32. Talking about family and relationships
33. Talking about home
34. Talking about interests and sport
35. Talking about movies and stage shows
36. Talking about vacations
37. Talking about business environment
38. Talking about health and lifestyle
39. Making invitations
40. Eating out
41. Saying goodbye
42. Cross-cultural tips
XVII. English for NEGOTIATING
29. What makes a successful negotiation
30. The negotiator and key terms
31. Opening ミ creating the right climate
32. Agreeing on an agenda
33. Opening statements ミ stating your position
34. Clarifying positions
35. Making and responding to proposals
36. Bargaining
37. Handling conflicts and resolving sticking points
38. Closing a negotiation
39. Negotiating - an overview
40. Phrasal verbs and idioms for negotiating
41. Cross-cultural tips
42. Golden rules
XVIII. Writing for International Business: EMAILS, LETTERS and REPORTS
29. Successful writing
30. Organizing information
31. The business letter ミ layout
32. Correspondence phrases
33. Model letters
34. Writing clearly ミ extra points
35. The business report ミ layout
36. Connecting words
37. E-mail
38. The perfect resumeユ
39. Grammar and spelling check
40. Punctuation
41. Getting technical
42. Golden rules
Reference: Communicating in Business English; Bob Dignen Copyright 2003, Compass Publishing Inc.


FOR ADVANCED

XLIX. Connections (Meetings)
1.9. Describe cross-cultural experiences
1.10. Report back on research
1.11. Use tenses appropriately
1.12. Introduce yourself to a group
Case Study: Planning for expansion
L. Careers (Meetings)
1. Talk about career paths and choices
2. Manage the discussion in a meeting and share ideas
3. Express attitudes to the past
4. Get your point across
Case Study: Establishing a career review process
LI. Change (Presenting)
1. Discuss working practices
2. Give a formal presentation
3. Speculate about future changes
4. Show understanding
Case Study: Planning office space
LII. Risk (Telephoning)
1. Talk about different kinds of risk
2. Take part in a teleconference
3. Reference appropriately
4. Establish rapport and show interest
Case Study: Tackling risks
LIII. Teamwork (Negotiating)
1. Explore team relationships
2. Deal with conflict in negotiations
3. Add emphasis appropriately
4. Respond to feedback
Case Study: Developing a teamwork ethos
LIV. Progress (Meetings)
1. Discuss factors for success
2. Solve problems and brainstorm ideas during meetings
3. Use adverbs to qualify attitudes appropriately
4. Use vague language
Case Study: Handling rapid growth and progression
LV. Learning (Telephoning)
1. Talk about training and learning
2. Use communication strategies on the telephone
3. Use participle clauses and ヤthe future in the pastユ appropriately
4. Express dissatisfaction
Case Study: Tackling the skills shortage
LVI. Performance (Presenting)
1. Talk about employer/employee expectations
2. Give an impromptu presentation
3. Use questions effectively
4. Deal with difficult questions
Case Study: Increasing staff and customer satisfaction:
LVII. Resources (Meetings)
1. Talk about resources
2. Discuss options and reach decisions in meetings
3. Use conditionals effectively
4. Deal with misunderstandings
Case Study: Starting a CSR project
LVIII. Leadership (Socializing)
1. Talk about leadership styles
2. Give a briefing in a change at a meeting
3. Use the passive to depersonalize and distance yourself from information
4. Express personal views
Case Study: Dealing with challenges of leadership
LIX. Values (Negotiating)
1. Talk about values
2. Reach an agreement in a negotiation
3. Use inversion for emphasis
4. Raise a difficult point
Case Study: Developing ethically-responsible policies
LX. Persuasion (Presenting)
1. Talk about persuasion
2. Give a presentation to sell an idea.
3. Use discourse markers appropriately
4. Give and respond to compliments
Case Study: Initiating an expansion programme
Reference: Business Result Advanced Studentユs Book; Kate Baade, Christopher Holloway, Jim Scrivener, Rebecca Turner; Oxford University Press